1Pacific Coast Hwy, Malibu
Questions about cooling, ducts and dryer vents
Short, honest answers to what people ask about air conditioning, ducts, dryer vents and what a visit involves. If yours is missing, ask by phone or form.
Air conditioning
Why is my air conditioner running but the house stays warm?
It can be a dirty filter, a problem in the outdoor unit, a leak in the refrigerant line or a thermostat that is not doing what you think. A look at the system separates these, because the fixes differ.
Should I repair my air conditioner or replace it?
It depends on what failed and on the condition of the rest of the system. We explain what the repair involves and, if a replacement looks wiser, we say so and tell you why.
Is regular maintenance worth it if the system works?
A working system can still have a clogged filter, a coated coil or a worn part. A check finds these while they are small, which is calmer than finding them when the system stops.
Ducts and dryer vents
Does my house need its air ducts cleaned?
Not always. The EPA does not recommend cleaning ducts on a routine basis. It says cleaning can make sense for substantial visible mold, pests in the ducts, or ducts clogged with dust and debris. We look first and tell you.
Will cleaning the ducts improve my health?
The EPA says duct cleaning has never been shown to prevent health problems, so we do not promise that. We clean ducts that are dirty enough to justify it and say so when they are not.
What are the signs of a clogged dryer vent?
Clothes that need a second cycle, a hot laundry room and lint around the outside hood are the common signs. The NFPA names failure to clean as the leading cause of home dryer fires.
When are damaged ducts better replaced than cleaned?
When they are torn, crushed, disconnected or soaked. Cleaning removes dust; it does not repair the duct. We show you what we found and explain which case yours is.
Visits and booking
When can I reach you?
The office line, (424) 415-8100, is open 24 hours a day. The online form takes requests at any hour, and we call you back to set a time.
Which places do you serve?
Malibu, Topanga, Calabasas, Hidden Hills, Santa Monica and Agoura Hills. If you are just outside that list, call and ask, and we will tell you honestly whether we can come.
Can you work on a rooftop unit?
Yes. Many homes here carry the outdoor unit on the roof or on a hillside platform, and our crews work at both. Tell us where it is when you call.
Do I have to agree to the work when you come?
No. We look, explain what we found and what we suggest, and nothing starts until you say so.
Request service
Tell us what is wrong or what you want done and leave your number. We call you back to set a time.